Ms RISHWORTH (Kingston) (10:46): Today I rise to speak on the Veterans' Affairs Legislation Amendment (Omnibus) Bill 2018. This bill is designed to streamline several internal processes which will assist both the Department of Veterans' Affairs and individual veterans in accessing entitlements. Of course, Labor is always supportive of improvements which make it easier for veterans to interact with the department, and of changes which improve the timeliness of claims. When it comes to delivering public services and public goods, we need to constantly look at how we can improve the experience of those we seek to serve. When I talk with veterans around this country, what I hear is that many veterans, especially those who have been clients of the Department of Veterans' Affairs for some time, are very happy with the service that is provided. But it's clear that, for some of the veterans trying to put in a claim or be part of the new system, it is not always easy. They find it difficult at times. Anything that we can do to make this process easier for them is critically important.
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